Orders are processed within [1 to 3 working days] of payment confirmation, excluding Sundays and public holidays. After dispatch, delivery usually takes [3 to 7 working days], depending on your location. We ship across [India / list of locations]. Delivery dates are estimates and not guarantees, and delays can happen because of courier issues, weather or other events outside our control. Pre-order items ship when they arrive from our supplier, and we will keep you informed of any significant delay.

Shipping charges are calculated at checkout based on your location and order size. [Free shipping is available on orders above ₹___.] Once your order is dispatched, we will send you a tracking link by email or phone. Please make sure your address and phone number are correct, because we are not responsible for delays or failed deliveries caused by incorrect details. If a parcel is returned to us because of a wrong address or repeated failed delivery, the customer may need to pay the reshipping cost.

Please check your parcel on delivery. If it arrives damaged or incorrect, contact us within [48 hours] at [email] or [phone number] with your order number and photos, and follow our Refund Policy. If your parcel is lost or has not arrived within [15 working days] of dispatch, contact us and we will work with the courier to resolve it, with a replacement or refund if it cannot be found. For any shipping questions, reach Miniatures Collectable at [email], [phone number], [full business address].