We want you to be happy with your collectibles. If your order arrives damaged, defective or incorrect, tell us within [48 hours] of delivery at [email] or [phone number]. Please include your order number and clear photos of the product and packaging. We recommend recording an unboxing video when you open your parcel, as it helps us to resolve claims quickly [client to confirm whether this is required]. Once we verify the issue, we will offer a replacement or a refund, at your choice, subject to stock availability.

We cannot accept returns or refunds for a change of mind, or for items that are used, damaged after delivery, or missing their original packaging. Minor variations in color or finish between the photos and the product are normal for miniatures and do not count as a defect. [Add any other non-returnable categories, such as pre-order, custom or sale items.]

You can cancel an order before it is shipped by contacting us at [email] or [phone number]. Once an order has shipped, it cannot be cancelled, but you may still request help under section 1 if there is a problem. If we cancel an order because an item is out of stock or unavailable, you will receive a full refund.